support@risecorp.online | +91 96655 33292

Cancellation & Refund Policy

On This Page
1. Overview 2. Cancellation of Orders 3. Refund Eligibility 4. Non-Refundable Items 5. Refund Timelines & Method 6. Failed / Duplicate Payments 7. How to Request a Refund 8. Contact Us

Last updated: September 1, 2026

1. Overview

At RiseCorp Solutions, we aim for complete client satisfaction on every software development engagement. This Cancellation & Refund Policy explains the terms under which orders may be cancelled and payments may be refunded. This policy applies to all payments made through our website, payment links, or invoices for our services.

2. Cancellation of Orders

Clients may request cancellation of a project at any stage by submitting a written request via email to support@risecorp.online. Upon cancellation:

  • Any work completed up to the date of cancellation will be assessed and charged on a pro-rata basis as per the agreed proposal/SOW;
  • The remaining, unutilized portion of any advance payment (if applicable) will be refunded as per Section 3 below;
  • Cancellation requests received within 48 hours of the initial advance payment, before any development work has commenced, are eligible for a full refund of the advance amount.

3. Refund Eligibility

Refunds may be considered in the following situations:

  • Cancellation within 48 hours of payment and before work has commenced (full refund of advance);
  • RiseCorp Solutions is unable to commence or continue the agreed project due to reasons attributable to us;
  • Duplicate or erroneous online payments (see Section 6);
  • Services paid for but not delivered within the agreed timeline due to fault on our part, subject to review.

Refunds for partially completed projects, where applicable, will be calculated after deducting the value of work already completed, third-party costs incurred (e.g., licenses, hosting, domain), and any applicable transaction/payment gateway charges.

4. Non-Refundable Items

The following are generally non-refundable:

  • Payments for milestones that have already been completed and delivered/approved;
  • Third-party costs already paid on the Client's behalf (domain registration, hosting, third-party licenses, plugins, app store fees, etc.);
  • Custom development work once significant progress has been made, except where otherwise agreed in writing;
  • Consulting hours, discovery sessions or design work already delivered.

5. Refund Timelines & Method

Approved refunds will be processed within 7-10 business days from the date of approval. Refunds will be credited back to the original payment method used (UPI, card, net banking or wallet) through our payment gateway partner. Depending on your bank or payment provider, it may take a few additional business days for the refunded amount to reflect in your account.

6. Failed, Duplicate or Excess Payments

In case of a failed transaction where the amount was debited from your account but the order/payment confirmation was not generated, or in case of an accidental duplicate/excess payment, please contact us with the transaction reference number and payment proof. Once verified, the excess or erroneous amount will be refunded in full within the timeline mentioned in Section 5.

7. How to Request a Refund

To request a cancellation or refund, please email us with the following details:

  • Full name and company name;
  • Order/invoice/transaction reference number;
  • Date and amount of payment;
  • Reason for the cancellation/refund request.

Send this information to support@risecorp.online and our team will review your request within 2-3 business days.

8. Contact Us

For any questions about cancellations or refunds, please reach out to: